How to!

A quick start guide on setting up an account on the new website! 

  1. Creating an account
  2. Ordering some boxes
  3. Confirming your order
  4. Delivery frequency
  5. Proceed to checkout
  6. Proceed to payment
  7. Edit my subscription

Create an account


Head over to the my account page, Click home then my account.

  • On this page you will need to register with a new email and password.
  • Once you have entered a username and password you will be directed to your home screen for orders.

my account link

Ordering some boxes


Next we will presume you want to order; a Vegetable box, a Meat box and I will show you how to add some bespoke items to your subscription as well.

First the vegetable box;


Click on shop -> Subscription Boxes -> Vegetable boxes
Then click add to basket on the one you want.
You will see this in your basket; In the sidebar and the top menu. 

Next the meat box


Click shop -> Subscription Boxes -> meat boxes
Then select the meat box, now you will notice with the meat box there are 4 different sizes.
The contents of each is displayed under the size selector.
Select the size you want to add it to the basket. 
Your basket will now be updated with a new subtotal and 2 items.

Add a couple bespoke items to our subscription

Pretend you would like some pasta and some passata delivered as well, Click  Shop -> Farmshop -> Larder
Add the pasta to the basket

For the passata you could use the search function in the side bar!

Also maybe add 2 of them by changing the quantity or adding twice?

Confirming your order


Click the View basket on the right hand side, This is everything that will be delivered regularly.

Delivery Frequency


This needs to be chosen on the basket page, you will be able to select how regularly you want your order. This runs from the next available delivery round.

So if you order on Wednesday you will get your first subscription the following week. But if you order on Monday you will get your order on the same week.

Monday at 11pm is the cut off for orders that week, We can help with last minuet things, just call the office to get in contact! See Contact us page

See delivery area’s for more info on what route you will be on!

Please note: If you want a meat box once a month and a veg box weekly that will require two separate subscription orders being placed. 

Proceed to checkout page


Enter your billing address and shipping address (only if its different from the billing address), Add any notes for delivery.

Once you enter your postcode you will notice that the shipping options change. 

  • You will be able to select your local delivery round or have it dropped off at one of the collection points, see Delivery Area for more details.
  • Remember its a £10 minimum order amount for delivery!

Proceed to payment


Its the standard PayPal experience and your done, You will now receive an email with your order confirmation on it. Your order will be delivered on the day of your round, these can be found on the delivery areas page

  • To pay by card only, select ‘Pay by Debit or Credit Card‘ on the PayPal website, this will only use PayPal as a payment gateway, you don’t need to have a PayPal account. This is only available for non-subscription purchases.

Changing subscription items

Adding items

To add more items to a current subscription its the same process as normal but at the cart page you can select add to existing subscription.

  • As long as you have the same frequency selected the items can be added to a current subscription.

Removing items

If you want to change the quantities of products you already have ordered, or remove some simply goto my account -> subscriptions.

Select the subscription you wish to edit, and goto edit details

Then change the quantity required, If you wish to remove it simply insert zero.

  • Here you can also change other details that are tied with the subscription; Frequency, Name, Address etc.

Once your finished scroll down and press save details.

FaQ

  • How does the payment work?
    • Payments are taken every Monday, and your order will be delivered on the specific day that week. See Delivery Area for details.
  • Adding to an order?
    • Select what item you would like, add it to the basket, and on the checkout page there is an option at the bottom to merge it with an existing order, no need to pay its automatically added to your subscription, the subscription frequency needs to be the same with both the new basket and the existing frequency.
  • I don’t like certain vegetables or meats?
    • Each product has a Special requirements box you can fill in, We will always try and work to reasonable requests but we can’t guarantee it’s always possible. Get in touch if it’s a serious allergy we should know about! 
  • Putting an order on hold or cancelling it.
    • Goto the my account details page, on the left hand side there is an overview of your subscriptions, you can pause or cancel them here! 
  • Adding one-off items to your order
    • If you place an order on the same account, with the same name and address this will be delivered with your box, Feel free to leave us a note in the delivery instructions if there are any different delivery instructions.
  • My delivery round wont show!
    • Remember the £10 minimum delivery amount! However we are still building our new system so the odd postcode slips through, if you know you should be able to get a delivery but the postcode isn’t working please drop us a message and we will reconfigure the postcode list!
  • I cant add items to my basket/the site isn’t working properly!
    • Please ensure you have an up-to date browser installed and allowed cookies on our site.
      If you still have problems please try refreshing your cookies and cache as files from the old site might still be stored on your computer!
      If you still experience problems please drop us an email via the contact us page, including information on how you are trying to use the site, browser type, mobile or desk top etc!